Refund policy
Returns require authorisation. Email info@velourasport.com within 14 days of the delivered date shown on tracking, with your order number and reason. Parcels sent without authorisation or to any other address are not accepted or refunded.
Condition. Items must be unworn, unwashed, undamaged, free of odour, deodorant and makeup, and returned in their original bag. Returns that fail inspection are sent back at the customer’s cost.
Final sale. Grip socks, Shipping Protection, gift cards and items marked final sale cannot be returned. Items bought at more than 30% off are exchange-only.
Costs. The customer pays return shipping using a tracked service. Original shipping is non-refundable.
Refunds. Approved refunds are issued to the original payment method within 5 business days of the return passing inspection, at the price actually paid. If returning part of a bundle removes the order’s bundle discount, the lost discount is deducted.
Exchanges. One size exchange per order; the new size ships once the original arrives and passes inspection.
Damaged, faulty or incorrect items must be reported within 48 hours of delivery with photos of the item and packaging. We may require the item back before replacing or refunding it.
Full policy: https://velourasport.com/pages/returns
Nothing in this policy limits any rights you have under applicable consumer law.